TERMS AND CONDITIONS

Effective Date: August 28, 2026
Business Name: Mrsbat Kitchen LLC
Location: Jacksonville, Florida, United States
Email: mrsbatkitchen@gmail.com

These Terms and Conditions (“Terms”) govern your access to and use of the Mrsbat Kitchen LLC (“Mrsbat Kitchen,” “we,” “us,” or “our”) website, online ordering services, products, delivery services, pickup services, and related services.

By accessing our website, placing an order, purchasing our products, or otherwise using our services, you agree to these Terms and our Privacy Policy.

If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing our website or placing an order with Mrsbat Kitchen, you represent that:

• You have the legal capacity to enter into a binding agreement or are using our services with the involvement and consent of a parent or legal guardian where required;
• The information you provide when placing an order is accurate, current, and complete;
• You agree to comply with these Terms;
• You agree to our Privacy Policy; and
• You will not use our website, products, or services for unlawful or fraudulent purposes.

We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, payment problems, product unavailability, pricing errors, or violations of these Terms.

2. Products and Product Information

Mrsbat Kitchen offers food products that may include:

• Beef Sausages
• Halal Sausages
• Beef Samosas
• Samosa Wraps
• Other prepared, refrigerated, frozen, or packaged food products offered through our website

Products are subject to availability.

We make reasonable efforts to ensure that product names, descriptions, photographs, ingredients, quantities, weights, availability, and prices displayed on our website are accurate.

However, product images are provided for general illustration purposes, and actual products may vary slightly in appearance, size, packaging, presentation, or other characteristics.

We reserve the right to:

• Modify product descriptions;
• Change ingredients or packaging where appropriate;
• Correct typographical or pricing errors;
• Limit quantities;
• Discontinue products; and
• Refuse or cancel an order where a material listing or pricing error has occurred.

If a significant error affects an order you have already placed, we will make reasonable efforts to contact you and provide an appropriate resolution.

3. Food Allergies and Dietary Information

Our products may contain or come into contact with common food allergens, including but not limited to:

• Wheat or gluten
• Milk or dairy
• Eggs
• Soy
• Sesame
• Peanuts
• Tree nuts
• Fish
• Shellfish
• Other allergens

Although we may take reasonable precautions during food preparation and handling, we cannot guarantee that any product is completely free from allergens or cross-contact unless specifically stated and supported by our preparation procedures.

Customers with severe food allergies, intolerances, or other dietary requirements should contact us before ordering and carefully review available ingredient and allergen information.

Customers are responsible for determining whether a product is suitable for their individual dietary requirements.

4. Halal Products

Products identified as Halal are prepared and/or sourced in accordance with the halal representations applicable to those particular products.

The use of the term “Halal” applies only to products specifically identified as such.

Where certification information applies to a particular product, customers may contact us for additional information.

5. Pricing, Currency and Taxes

Unless otherwise stated:

• All prices are displayed in U.S. Dollars (USD);
• Applicable sales taxes, delivery fees, service charges, or other charges may be added during checkout;
• The total amount payable will be displayed before your order is submitted.

We reserve the right to change our prices at any time without prior notice.

Price changes will generally not affect an order that has already been accepted and paid for, except where there is an obvious pricing or technical error.

6. Payment

Payment must be made using a payment method accepted at checkout.

Available payment methods may include:

• Credit or debit card
• Stripe
• PayPal
• Bank payment or transfer
• Cash, where expressly offered
• Other payment methods displayed during checkout

Third-party payment processors may process your payment information according to their own terms and privacy policies.

Unless otherwise agreed, full payment is required before an order is prepared, shipped, dispatched, or released for pickup.

We reserve the right to cancel or suspend an order if payment is declined, reversed, disputed, suspected to be fraudulent, or otherwise not successfully completed.

7. Order Acceptance

Submitting an order does not necessarily mean that we have accepted the order.

After receiving your order, we may review it for:

• Product availability;
• Delivery availability;
• Payment authorization;
• Pricing or listing errors;
• Quantity restrictions; and
• Other reasonable operational requirements.

We may decline or cancel an order before fulfillment when reasonably necessary.

If we cancel a paid order before fulfillment, we will generally issue a refund of the applicable amount using the original payment method, subject to payment processor procedures and applicable law.

8. Pickup

Where pickup is available, customers are responsible for collecting orders from the designated pickup location during the agreed or communicated pickup period.

Customers should inspect their orders as soon as reasonably possible after pickup.

Because many of our products are perishable, refrigerated, or frozen, customers are responsible for maintaining appropriate temperature and storage conditions after taking possession of an order.

We are not responsible for deterioration, contamination, spoilage, or other damage caused by unreasonable delays in collection or improper handling after pickup.

9. Delivery

Mrsbat Kitchen may offer local delivery to eligible locations.

Delivery availability, delivery areas, minimum order requirements, and delivery fees may vary.

Customers are responsible for providing:

• An accurate delivery address;
• Correct contact information;
• Appropriate delivery instructions; and
• Reasonable access to the delivery location.

We will make reasonable efforts to deliver orders within communicated delivery windows. However, delivery times are estimates unless expressly guaranteed.

Delivery may be affected by circumstances outside our reasonable control, including:

• Traffic;
• Severe weather;
• Road closures;
• Vehicle problems;
• Delivery-provider delays;
• Incorrect addresses;
• Access restrictions;
• Emergencies; or
• Other unexpected circumstances.

We will not be responsible for delays caused by circumstances outside our reasonable control, except as otherwise required by applicable law.

10. Failed or Unattended Delivery

Customers are responsible for ensuring that someone is available to receive an order where personal delivery is required.

If delivery cannot be completed because of:

• An incorrect or incomplete address;
• Inability to access the property;
• No appropriate recipient being available;
• Incorrect contact details; or
• Other circumstances attributable to the customer,

additional delivery or redelivery fees may apply.

Because our products may be perishable, we cannot guarantee a refund where an order cannot be delivered due to circumstances caused by the customer.

11. Cancellations

Order cancellations should be requested as soon as possible.

Unless otherwise stated for a particular product or order, cancellation requests should be made at least 12 hours before the scheduled pickup or delivery time.

Because our products may be prepared specifically for an order, cancellation requests submitted after preparation has started may not qualify for a full refund.

We reserve the right to determine whether an order has entered preparation based on the circumstances of the order.

Nothing in this section limits rights that cannot lawfully be excluded under applicable law.

12. Refunds, Replacements and Order Problems

Due to the perishable nature of our food products, we generally do not accept returns or provide refunds solely because a customer changes their mind.

However, please contact us promptly if:

• You received the wrong product;
• A product was materially damaged upon receipt;
• A product was spoiled or otherwise unsuitable upon receipt;
• Your order was materially incomplete;
• You were charged incorrectly; or
• A confirmed order was not delivered.

We may request reasonable evidence, such as photographs, order information, packaging information, or other details necessary to investigate the issue.

Depending on the circumstances, we may provide:

• A replacement;
• Store credit;
• A partial refund; or
• A full refund.

Any refund or replacement will be handled in accordance with applicable law and the circumstances of the particular order.

13. Food Storage and Handling

Customers must follow applicable storage, refrigeration, freezing, preparation, reheating, and cooking instructions provided with the product or on its packaging.

Unless product-specific instructions state otherwise, perishable products should be refrigerated or frozen promptly after receipt.

Customers are responsible for proper handling after delivery or pickup.

Mrsbat Kitchen is not responsible for spoilage, deterioration, food safety issues, or other damage resulting from:

• Improper refrigeration or freezing;
• Leaving products at unsafe temperatures;
• Improper thawing;
• Improper cooking or reheating;
• Cross-contamination after receipt;
• Failure to follow product instructions; or
• Other improper storage or handling after the customer receives the product.

14. Website Accounts and Customer Information

If our website allows customers to create accounts, you are responsible for:

• Providing accurate account information;
• Maintaining the confidentiality of your password;
• Protecting access to your account; and
• Informing us of suspected unauthorized account activity.

You are responsible for activities conducted through your account to the extent permitted by applicable law.

We reserve the right to suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.

15. Promotions, Discounts and Coupon Codes

From time to time, Mrsbat Kitchen may offer:

• Promotional discounts;
• Coupon codes;
• Special offers;
• Loyalty benefits; or
• Limited-time promotions.

Promotions may have separate eligibility requirements, expiration dates, minimum purchases, product exclusions, or other conditions.

Unless otherwise stated:

• Promotions cannot be combined;
• Promotional codes have no cash value;
• Promotions cannot be applied retroactively;
• Promotions are subject to availability; and
• We may modify or discontinue promotions where permitted by law.

We may reject promotional use involving fraud, abuse, manipulation, or violation of promotional terms.

16. Privacy

Your use of our website and services is also subject to our Privacy Policy.

Our Privacy Policy describes how Mrsbat Kitchen collects, uses, discloses, stores, and protects personal information.

We may share information with service providers where reasonably necessary to operate our business, including payment processors, delivery providers, website hosting providers, and other service providers, as described in our Privacy Policy.

17. Intellectual Property

Unless otherwise stated, the content made available through the Mrsbat Kitchen website, including:

• Business and product names;
• Logos;
• Graphics;
• Photographs;
• Product images;
• Website design;
• Written content;
• Product descriptions; and
• Other original materials,

is owned by or licensed to Mrsbat Kitchen LLC and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, commercially exploit, or use our protected content without prior written permission, except where permitted by law.

18. Prohibited Uses

You may not use our website or services to:

• Commit fraud;
• Provide false information;
• Attempt unauthorized access to our systems;
• Introduce malicious software or harmful code;
• Interfere with website security or operation;
• Scrape or automatically extract website content without authorization;
• Impersonate another person;
• Violate applicable law; or
• Infringe the intellectual property or other rights of Mrsbat Kitchen or another person.

We may restrict or terminate access where we reasonably believe these Terms have been violated.

19. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, delivery providers, social media platforms, and other websites.

Third-party services operate under their own terms, policies, and practices.

Mrsbat Kitchen is not responsible for third-party websites, content, security, availability, or privacy practices except to the extent responsibility cannot lawfully be excluded.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available without interruption;
• Website information will always be free from technical errors;
• Every product will always remain available; or
• Third-party services will operate without interruption.

Nothing in these Terms excludes warranties, rights, or remedies that cannot legally be excluded or limited.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Mrsbat Kitchen LLC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the use of our website, services, or products where such liability may lawfully be excluded.

We are not responsible for losses caused by:

• Improper product storage or handling after delivery or pickup;
• Failure to follow preparation or cooking instructions;
• Customer-provided incorrect delivery information;
• Unauthorized or improper use of our website;
• Circumstances outside our reasonable control; or
• Third-party services outside our reasonable control.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Mrsbat Kitchen LLC and its owners, employees, agents, and representatives from claims, damages, liabilities, costs, and expenses arising from your unlawful misuse of our website or services or your material violation of these Terms.

This provision does not apply to the extent a claim results from conduct for which Mrsbat Kitchen LLC is legally responsible.

23. Force Majeure

Mrsbat Kitchen will not be responsible for a failure or delay in performance caused by circumstances beyond our reasonable control, including severe weather, natural disasters, government actions, transportation disruptions, power or internet outages, supply shortages, labor disruptions, public health emergencies, or similar events.

Where reasonably possible, we will attempt to communicate significant delays and provide an appropriate solution.

24. Changes to These Terms

We may modify these Terms from time to time to reflect changes to:

• Our business;
• Our products and services;
• Website functionality;
• Payment or delivery methods;
• Operational requirements; or
• Applicable laws and regulations.

The updated Terms will be posted on our website with a revised Effective Date.

Changes will generally apply prospectively after publication unless otherwise required by law.

Your continued use of our website after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

25. Governing Law

These Terms and your use of Mrsbat Kitchen's website and services are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles.

Subject to applicable law, disputes relating to these Terms or our services will be handled in an appropriate court having jurisdiction in Florida.

Nothing in this section limits any consumer right or jurisdictional protection that cannot legally be waived.

26. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will continue in effect.

27. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms presented for a particular product, promotion, or service, constitute the applicable agreement between you and Mrsbat Kitchen regarding your use of our website and services.

28. Contact Us

If you have questions about these Terms, an order, refund, delivery, or other service issue, please contact:

Mrsbat Kitchen LLC
Jacksonville, Florida
United States

Email: mrsbatkitchen@gmail.com

Last Updated: August 28, 2026

© 2026 Mrsbat Kitchen LLC. All Rights Reserved.