Shipping Policy

SHIPPING & DELIVERY POLICY

Effective Date: August 28, 2026
Business Name: Mrsbat Kitchen LLC
Location: Jacksonville, Florida, United States
Email: mrsbatkitchen@gmail.com

Mrsbat Kitchen LLC (“Mrsbat Kitchen,” “we,” “us,” or “our”) is committed to preparing, packaging, and delivering our food products with care.

This Shipping & Delivery Policy explains our delivery, pickup, shipping, food handling, and order-receipt procedures.

By placing an order for delivery, shipping, or pickup, you agree to this Shipping & Delivery Policy and our Terms and Conditions.

1. Delivery Areas

Mrsbat Kitchen currently provides local delivery to eligible areas in and around Jacksonville, Florida.

Delivery availability depends on factors including:

  • Delivery address;
  • Distance from our location;
  • Order size;
  • Product type;
  • Delivery schedule;
  • Driver availability; and
  • Other operational considerations.

Entering a delivery address during checkout does not necessarily guarantee that delivery is available to that location.

If your address is outside our standard delivery area, please contact us at mrsbatkitchen@gmail.com before placing your order to determine whether special delivery arrangements are available.

Additional charges may apply to deliveries outside our standard delivery area.

2. Local Delivery Schedule

Our standard delivery schedule is:

Delivery Days: Monday through Wednesday

We generally do not provide standard deliveries on:

  • Thursday;
  • Friday;
  • Saturday;
  • Sunday; or
  • Certain holidays or business closure days,

unless delivery has been specifically arranged and confirmed in advance.

Delivery days and availability are subject to change based on order volume, staffing, weather, product availability, holidays, and other operational circumstances.

3. Same-Day and Next-Day Orders

Same-Day Service

Same-day service may be available for eligible pickup orders, depending on product availability and preparation requirements.

Same-day availability is not guaranteed until confirmed by Mrsbat Kitchen.

Next-Day Delivery

Next-day delivery may be available for eligible orders placed within our applicable ordering cutoff times and delivery areas.

Large, bulk, catering, customized, or specialty orders may require additional preparation time.

An order should not be considered ready for pickup or scheduled for delivery until you receive confirmation from us.

4. Delivery Windows

After your order is confirmed, we may provide an estimated delivery date or time window.

Delivery times are estimates unless we expressly state otherwise.

Actual delivery times may be affected by circumstances such as:

  • Traffic conditions;
  • Weather;
  • Road closures;
  • Vehicle issues;
  • Order volume;
  • Driver availability;
  • Delivery address accessibility;
  • Incorrect customer information;
  • Emergencies; or
  • Other circumstances outside our reasonable control.

We will make reasonable efforts to deliver orders within the communicated delivery window, but we cannot guarantee an exact arrival time unless specifically agreed in writing.

5. Delivery Fees

Delivery fees are calculated based on factors that may include:

  • Order value;
  • Order weight;
  • Delivery distance;
  • Delivery location;
  • Order size; and
  • Special delivery requirements.

Our standard delivery structure may include:

Delivery fees may start from $15, with the final delivery charge depending on factors such as order weight, distance, and delivery location.

Bulk or Catering Orders: Custom delivery arrangements and fees may apply.

The applicable delivery fee will normally be displayed during checkout or communicated to you before your order is confirmed.

All amounts are stated in U.S. Dollars (USD) unless otherwise indicated.

Mrsbat Kitchen reserves the right to modify delivery rates and free-delivery thresholds for future orders.

6. Pickup

Customers may choose pickup when that option is available during checkout or ordering.

Pickup is available from our designated Jacksonville, Florida pickup location.

The specific pickup address and instructions will be provided during checkout, order confirmation, or directly by Mrsbat Kitchen, as applicable.

Standard Pickup Hours

Monday–Saturday: 10:00 AM–5:00 PM

Pickup availability may vary on holidays or other business closure days.

Please do not arrive for pickup until you have received confirmation that your order is ready.

Depending on your order, confirmation may be provided by:

  • Email;
  • SMS;
  • Telephone; or
  • Another communication method provided during ordering.

Customers should collect orders within the confirmed pickup period because our products may be perishable or temperature-sensitive.

7. Customer Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order, including:

  • Full name;
  • Correct street address;
  • Apartment, unit, or building number where applicable;
  • ZIP code;
  • Telephone number;
  • Email address; and
  • Any relevant delivery or access instructions.

Mrsbat Kitchen is not responsible for failed or delayed delivery caused by incorrect, incomplete, or outdated information provided by the customer.

If you discover an error in your delivery information, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been prepared or dispatched.

8. Special Delivery Instructions

Customers may provide reasonable delivery instructions during checkout, such as:

  • “Ring the doorbell”;
  • “Call upon arrival”;
  • “Leave at front door”; or
  • Other reasonable access instructions.

We will make reasonable efforts to follow delivery instructions where they are safe, lawful, practical, and accessible.

We reserve the right not to follow instructions that may create a safety, security, food-safety, property-access, or legal concern.

9. Unattended and Contactless Delivery

If you authorize us to leave an order unattended, such as by selecting or requesting “Leave at door,” “Leave in safe place,” or similar instructions, you authorize us to complete delivery without obtaining your physical acceptance.

Where reasonably possible, the order will be placed in the designated location.

Because our products may be refrigerated, frozen, or otherwise perishable, you are responsible for retrieving and properly storing the order promptly after delivery.

Mrsbat Kitchen is not responsible, to the extent permitted by applicable law, for loss, theft, spoilage, deterioration, contamination, weather exposure, animal interference, or other damage occurring after an order has been properly delivered according to your unattended-delivery instructions.

10. Missed Deliveries

If no one is available to receive an order and you have not authorized unattended delivery or provided a suitable safe location, we may:

  • Attempt to contact you;
  • Wait for a reasonable period;
  • Attempt delivery to an appropriate location where authorized;
  • Return the order; or
  • Arrange redelivery where reasonably possible.

Additional redelivery fees may apply.

Because many Mrsbat Kitchen products are perishable, a refund may not be available where delivery fails because:

  • No one was available to receive the order;
  • The customer provided an incorrect address;
  • We could not reasonably access the delivery location;
  • The customer could not be contacted; or
  • The customer otherwise prevented successful delivery.

Any refund or replacement will be determined in accordance with our Terms and Conditions and applicable law.

11. Perishable and Temperature-Sensitive Products

Many Mrsbat Kitchen products are perishable and require appropriate temperature control.

Products may include fresh, refrigerated, frozen, or prepared foods.

Upon receiving your order, you should promptly:

  1. Inspect the package;
  2. Confirm that you received the correct products;
  3. Follow all applicable product-label instructions;
  4. Refrigerate products requiring refrigeration; and
  5. Freeze products intended for frozen storage.

Do not leave perishable food at room temperature or outdoors for an extended period.

Customers are responsible for maintaining appropriate storage conditions after delivery or pickup.

12. Food Safety After Delivery

Once an order has been successfully delivered, picked up, or otherwise transferred to the customer, the customer is responsible for proper:

  • Refrigeration;
  • Freezing;
  • Storage;
  • Thawing;
  • Preparation;
  • Cooking;
  • Reheating; and
  • Prevention of cross-contamination.

Always follow the storage, cooking, and food-safety instructions provided with the product.

Mrsbat Kitchen is not responsible for spoilage or food-safety issues caused by improper storage, handling, preparation, cooking, or unreasonable delay after the customer receives the products.

13. Inspecting Your Order

Please inspect your order as soon as reasonably possible after delivery or pickup.

Contact us promptly if:

  • An incorrect product was delivered;
  • An item is missing;
  • Packaging is materially damaged;
  • A product appears spoiled or otherwise unsuitable when received; or
  • There is another significant problem with your order.

Please include your:

  • Name;
  • Order number, if available;
  • Description of the issue; and
  • Photographs of the product and packaging where appropriate.

This information helps us investigate and resolve the issue.

Refunds, replacements, or credits will be handled according to our Refund & Cancellation Policy, Terms and Conditions, and applicable law.

14. Weather and Other Delivery Disruptions

Food safety is a priority.

We may delay, reschedule, restrict, or cancel deliveries when circumstances make delivery unsafe or impractical, including:

  • Severe storms;
  • Hurricanes or tropical weather;
  • Flooding;
  • Extreme temperatures;
  • Road closures;
  • Government emergency orders;
  • Power outages;
  • Vehicle problems; or
  • Other events outside our reasonable control.

Where reasonably possible, affected customers will be contacted to arrange an alternative delivery or pickup option.

15. Bulk and Catering Orders

Bulk, wholesale, event, and catering orders may require special delivery arrangements.

Depending on the size and nature of the order, we may require:

  • Advance notice;
  • A minimum order amount;
  • A deposit or advance payment;
  • A specific delivery time;
  • Additional delivery fees; or
  • Other agreed arrangements.

Please contact us before placing a large or time-sensitive order.

16. Shipping Outside the Local Delivery Area

Certain Mrsbat Kitchen products may not be suitable or available for conventional parcel shipping because they are perishable or require temperature-controlled transportation.

We do not guarantee nationwide shipping unless a shipping option is specifically offered for the applicable product and destination during checkout or confirmed directly by us.

If refrigerated or frozen shipping is offered, additional packaging, handling, and shipping charges may apply.

Do not assume that a product can be shipped outside our local delivery area simply because it appears on our website.

Contact us before ordering if you require shipping outside the Jacksonville delivery area.

17. Delivery by Third-Party Providers

We may use independent delivery companies, courier services, or other third-party providers to fulfill some orders.

Where third-party delivery is used, additional terms or delivery procedures may apply.

We remain committed to working with customers to resolve legitimate order issues, but certain delivery circumstances may also be subject to the third-party provider's applicable policies.

18. Refunds for Delivery Issues

Delivery charges are generally non-refundable after a successful delivery has been completed.

However, where an order is not delivered, materially damaged during delivery, incorrectly delivered, or otherwise qualifies for a refund or replacement, we will review the circumstances and provide an appropriate resolution in accordance with our Refund & Cancellation Policy and applicable law.

19. Changes to This Policy

Mrsbat Kitchen may update this Shipping & Delivery Policy from time to time to reflect changes to:

  • Delivery areas;
  • Delivery providers;
  • Delivery fees;
  • Order thresholds;
  • Pickup arrangements;
  • Business operations; or
  • Applicable requirements.

Updates will be published on our website with a revised Effective Date.

Changes generally apply to orders placed after the updated policy becomes effective.

20. Contact Us

If you have questions about delivery, pickup, shipping, or an existing order, please contact:

Mrsbat Kitchen LLC
Jacksonville, Florida
United States

Email: mrsbatkitchen@gmail.com

Please include your order number, where available, when contacting us regarding an existing order.

Last Updated: August 28, 2026

© 2026 Mrsbat Kitchen LLC. All Rights Reserved.