Return Policy

RETURN, REFUND & CANCELLATION POLICY

Effective Date: August 28, 2026
Business Name: Mrsbat Kitchen LLC
Location: Jacksonville, Florida, United States
Email: mrsbatkitchen@gmail.com

At Mrsbat Kitchen LLC (“Mrsbat Kitchen,” “we,” “us,” or “our”), we take pride in preparing and providing fresh, high-quality food products.

Because many of our products are fresh, refrigerated, frozen, prepared to order, or otherwise perishable, returns cannot generally be accepted in the same manner as returns of non-perishable merchandise.

This Return, Refund & Cancellation Policy explains when customers may be eligible for a refund, replacement, store credit, or other resolution.

This policy should be read together with our Terms and Conditions and Shipping & Delivery Policy.

1. When You May Request a Refund or Replacement

Please contact us promptly if there is a legitimate problem with your order.

You may request that we review your order for a refund, replacement, or other appropriate resolution if:

  • You received the wrong product;
  • An item you paid for is missing from your order;
  • Your order was materially damaged when you received it;
  • A product was spoiled or otherwise unsuitable when you received it;
  • Your confirmed order was not delivered;
  • The product received materially differs from its description;
  • You were charged incorrectly; or
  • Another material error occurred in fulfilling your order.

Each request will be reviewed based on the circumstances of the order and applicable law.

2. Perishable Food Products

Because Mrsbat Kitchen sells perishable and temperature-sensitive food products, we generally do not accept physical returns of food products after delivery or pickup unless we specifically request that a product be returned.

For food-safety reasons, a product that has left our control generally cannot be restocked or resold.

If there is a problem with a product, please contact us before attempting to return it.

We may ask you to safely retain or dispose of the affected product while we investigate your request.

3. Change-of-Mind Purchases

We generally do not provide refunds, replacements, or exchanges solely because:

  • You changed your mind;
  • You ordered the wrong product or quantity;
  • You no longer want the product;
  • You do not personally like the taste, texture, spice level, or other subjective characteristic of a product;
  • You found a similar product at a different price elsewhere; or
  • You no longer require the order.

This is particularly important because many Mrsbat Kitchen products are prepared specifically for customer orders and have limited shelf lives.

Nothing in this section limits any right or remedy that cannot legally be excluded under applicable law.

4. Issues Generally Not Eligible for Refund

Except where otherwise required by applicable law, refunds or replacements generally will not be provided for problems resulting from:

  • Improper storage after delivery or pickup;
  • Failure to refrigerate or freeze products appropriately;
  • Products being left outside or unattended for an unreasonable period after delivery;
  • Improper thawing;
  • Improper preparation, cooking, or reheating;
  • Cross-contamination occurring after receipt;
  • Customer-provided incorrect delivery information;
  • Failure to collect a confirmed pickup order within the agreed timeframe;
  • Failure to receive a delivery where the customer was responsible for the failed delivery;
  • Unauthorized modification or mishandling of the product; or
  • Other circumstances arising after the product was properly transferred to the customer.

5. Partially Consumed Products

A partially consumed product does not automatically qualify for a refund simply because the customer did not like it.

However, if you discover a legitimate quality, safety, spoilage, packaging, or fulfillment problem after opening or consuming part of a product, please stop using the affected product and contact us promptly.

We will review legitimate complaints based on the circumstances and may request photographs, packaging information, product information, or other reasonable evidence.

6. Reporting an Order Problem

Because our products are perishable, customers should inspect orders promptly after delivery or pickup.

If there is a problem, please contact us within 24 hours of receiving your order whenever reasonably possible.

Email:

mrsbatkitchen@gmail.com

Please provide:

  • Your full name;
  • Order number, if available;
  • Date of purchase;
  • Description of the problem;
  • Name and quantity of the affected product;
  • Photographs of the product, packaging, and condition, where applicable; and
  • Any other information reasonably necessary for us to investigate.

Reporting an issue within 24 hours helps us determine whether a problem may have occurred during preparation, packaging, storage, or delivery.

The 24-hour reporting request does not eliminate any consumer right or remedy that cannot legally be limited under applicable law.

7. Photographic Evidence

For claims involving damaged, incorrect, spoiled, leaking, or otherwise defective products, we may request photographs showing:

  • The affected product;
  • Product packaging;
  • Shipping or delivery packaging;
  • Labels;
  • Damage or spoilage;
  • Quantity received; or
  • Other relevant conditions.

Please do not intentionally discard the product or packaging before contacting us where retaining it is safe and reasonable.

However, do not consume or continue using food that you reasonably believe may be unsafe merely for the purpose of preserving evidence.

8. Available Resolution Options

After reviewing a valid claim, Mrsbat Kitchen may provide one or more of the following resolutions, as appropriate:

  • A full refund;
  • A partial refund;
  • Replacement of the affected product;
  • Replacement of the complete order where appropriate;
  • Store credit;
  • A discount or credit toward a future purchase; or
  • Another reasonable resolution agreed with the customer.

The appropriate resolution will depend on factors such as:

  • The nature of the problem;
  • The portion of the order affected;
  • Product availability;
  • Whether replacement is practical;
  • The amount paid; and
  • Applicable legal requirements.

Where a refund is legally required, store credit will not be used as a substitute if doing so would improperly restrict the customer's applicable rights.

9. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used for the purchase.

We aim to review eligible refund requests within approximately 2 business days after receiving sufficient information to investigate the request.

Once a refund is issued, the time required for the funds to appear in your account may depend on your:

  • Bank;
  • Credit card issuer;
  • Payment processor; or
  • Other financial institution.

Processing times controlled by third-party financial institutions are outside Mrsbat Kitchen's control.

10. Delivery Fee Refunds

Delivery charges are generally non-refundable when delivery was successfully completed.

However, we may refund some or all of a delivery charge where:

  • We failed to deliver the order;
  • An incorrect order was delivered due to our error;
  • The entire order qualifies for a refund because of a problem attributable to us; or
  • A refund of the delivery charge is otherwise required by applicable law.

Delivery charges generally will not be refunded where delivery failed because of:

  • An incorrect address supplied by the customer;
  • No appropriate recipient being available;
  • Inability to access the delivery location because of customer-related circumstances; or
  • Other circumstances attributable to the customer.

11. Missing Items

If an item is missing from your order, please contact us promptly.

After verifying the issue, we may:

  • Deliver the missing product;
  • Provide the missing product for pickup;
  • Refund the price paid for the missing product; or
  • Provide another appropriate resolution.

12. Incorrect Orders

If you receive a product different from what you ordered because of an error by Mrsbat Kitchen, please contact us promptly.

We may arrange:

  • Replacement with the correct product;
  • Refund of the affected product; or
  • Another appropriate resolution.

Please do not consume an incorrectly delivered product if you intend to make a claim and retaining it is reasonably safe.

13. Cancellations

If you need to cancel an order, please contact us as soon as possible.

Unless otherwise stated for a particular order, cancellation requests should be made at least 12 hours before the scheduled pickup or delivery time.

Cancellation Before Preparation

If your order has not entered preparation, we may approve cancellation and issue a refund.

Cancellation After Preparation Has Started

Because many Mrsbat Kitchen products are fresh, perishable, customized, or prepared specifically for an order, cancellation may not be possible after preparation has begun.

Depending on the circumstances, cancellation after preparation has started may result in:

  • A partial refund;
  • No refund for products already prepared;
  • Store credit where appropriate; or
  • Another agreed resolution.

Nothing in this section limits rights that cannot legally be excluded.

14. Cancellation by Mrsbat Kitchen

In some circumstances, we may need to cancel an order because of:

  • Product unavailability;
  • Ingredient shortages;
  • Equipment problems;
  • Food-safety concerns;
  • Severe weather;
  • Delivery restrictions;
  • Payment problems;
  • Pricing or website errors;
  • Suspected fraudulent transactions;
  • Emergencies; or
  • Other circumstances preventing us from reasonably fulfilling the order.

If Mrsbat Kitchen cancels a paid order before fulfillment and no acceptable alternative is agreed upon, we will generally refund the amount paid for the cancelled portion of the order.

15. Pickup Orders

Customers should collect pickup orders within the confirmed pickup period.

Because our products may be perishable, refrigerated, or frozen, we cannot guarantee product quality if an order is not collected within the agreed timeframe.

Refunds may not be available for abandoned or significantly delayed pickup orders where the products were properly prepared and made available at the agreed time.

Please contact us as soon as possible if you know you will be late collecting an order.

16. Missed or Failed Deliveries

If we cannot complete delivery because:

  • An incorrect or incomplete address was provided;
  • No one was available where personal receipt was required;
  • We could not reasonably access the delivery location;
  • The customer could not be contacted; or
  • Another customer-related circumstance prevented delivery,

the order may not qualify for a refund.

Where redelivery is reasonably possible, additional delivery fees may apply.

Please refer to our Shipping & Delivery Policy for additional information.

17. Food Storage and Handling

Many Mrsbat Kitchen products require refrigeration or freezing.

Customers are responsible for properly storing products after delivery or pickup.

Follow all storage, preparation, cooking, reheating, and handling instructions provided with the product or on its packaging.

Mrsbat Kitchen is not responsible for deterioration or spoilage caused by improper storage or handling after the customer has received the product.

18. Food Safety Concerns

If you believe a Mrsbat Kitchen product may be unsafe, contaminated, spoiled, incorrectly labeled, or otherwise present a food-safety concern:

Stop consuming or using the product and contact us promptly.

Please provide the product name, order information, photographs where appropriate, and any packaging or label information that may help us investigate.

We may provide additional instructions concerning retention or disposal of the affected product.

Food-safety concerns will be reviewed separately from ordinary change-of-mind or taste-preference complaints.

19. Chargebacks and Payment Disputes

We encourage customers to contact us first regarding billing, refund, delivery, or order disputes so that we have an opportunity to investigate and resolve the matter.

Nothing in this policy prevents you from exercising legitimate rights available through your payment provider or applicable law.

Fraudulent or abusive chargebacks may be disputed using available order, payment, delivery, and communication records.

20. Promotions and Discounted Products

Products purchased using a promotional code, discount, or special offer remain eligible for appropriate remedies where there is a legitimate qualifying problem with the product or order.

If a refund is approved, the refund will generally be based on the amount actually paid for the affected product rather than its regular undiscounted price.

21. Applicable Law

This policy is intended to operate in accordance with applicable federal law and the laws of the State of Florida.

Nothing in this policy is intended to exclude, waive, or restrict a consumer right or remedy that cannot lawfully be excluded, waived, or restricted.

22. Changes to This Policy

Mrsbat Kitchen may update this Return, Refund & Cancellation Policy from time to time to reflect changes to our:

  • Products;
  • Ordering procedures;
  • Delivery services;
  • Payment methods;
  • Business operations; or
  • Applicable legal requirements.

Updates will be published on our website with a revised Effective Date.

Changes generally apply to orders placed after the updated policy becomes effective.

23. Contact Us

For refund, replacement, cancellation, or order-related questions, please contact:

Mrsbat Kitchen LLC
Jacksonville, Florida
United States

Email: mrsbatkitchen@gmail.com

When contacting us about an existing order, please include your order number where available.

Last Updated: August 28, 2026

© 2026 Mrsbat Kitchen LLC. All Rights Reserved.